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UPDATED: Grid President Says 'Sandy' Restoration Efforts Ahead of Schedule

National Grid President Marcy Reed said Wednesday that the comapny is ahead of schedule in its effort to restore power and said the company will continue to wok out kinks with the newly-created community liaison position.

UPDATED: Nov. 1, 9 a.m.

The latest figures provided by National Grid indicate that 410 Tewksbury residents are still without power.

Original story

National Grid is head of schedule in its effort to restore power following widespread outages following Hurricane Sandy, according to company President Marcy Reed.

Reed, speaking to reporters in a conference call from a Chelmsford parking lot on Wednesday afternoon, said the company’s estimated restoration times were based on having three-quarters of its customers restored by Thursday night.

“We are already there,” she said. “We are progressing ahead of schedule.”

As of 2 p.m. on Wednesday, 78 percent of the 237,000 National Grid customers that were without power statewide had been restored.

In Tewksbury, 823 customers were still without power. National Grid has said all Tewksbury customers will be restored by 11:59 p.m. on Friday, Nov. 2.

“We are pressing ahead as we always have been,” she said, adding she expects that a majority of the customers still without power will have it back by Thursday evening statewide.

Crews continue to work 16-hour shift with eight hours off, she said.

By the end of Tuesday, half of the customers had power restored in the first full day after the storm pulled out of Massachusetts. During Hurricane Irene and the “Snowtober” snowstorm just before Halloween last year, that mark was not reached until at least day 2 or day 3 in most communities.

“We were quicker out of the box” in Hurricane Sandy, Reed said.

The creation of the “community liaison” position, which puts a National Grid employee in the emergency operations center of each community, is one of the big changes that have been made since National Grid’s response to the two storms last year came under sharp criticism.

While the company has heard “very good feedback” on that position, Reed acknowledged that there is still work to do to make the position more effective.

“In some towns we still have some bugs to work out” with the way to community liaisons positions operates, she said.

Reed said she would continue to visit towns hard hit by outages and listen to local leaders feedback about the company’s response.

Suzie dozier November 01, 2012 at 02:46 PM
We have been without power since Monday, an entire neighborhood. And just yesterday Tewksbury Dpw took a tree out of the middle of our street, no news from national grid yet!
Mister Jimmy November 01, 2012 at 08:54 PM
just a block or two , from the main street . - rt.38 , why is there no power on bay state road ? are we on Wilmington Lines ?

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